Homelessness Prevention Advisor

2 weeks ago


Torquay, Torbay, United Kingdom Torbay Council Full time
About the Role

We are seeking a dedicated professional to join our Housing Options Team as a Resettlement Officer. This exciting opportunity will involve working with clients at risk of imminent homelessness, providing advice and support to prevent and relieve homelessness.

Key Responsibilities
  • Provide clear and concise advice to customers and landlords, ensuring effective communication and resolution of housing-related issues.
  • Engage with clients to understand their personal circumstances and develop tailored support plans to meet their needs.
  • Collaborate with internal and external stakeholders to broker alternative arrangements and negotiate with landlords and agents.
  • Prioritize and manage a high-volume caseload, ensuring timely and effective interventions to prevent homelessness.
Requirements
  • Excellent customer service skills, with experience in a challenging frontline housing service or transferable skills in customer-facing roles.
  • Good organisational ability, with a proven track record of self-organisation and task management under pressure.
  • Knowledge of UK homelessness legislation and policies.


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