Technical Support Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom ASSA ABLOY Full time

Unlock a Challenging Career in Service Engineering



 



We are looking for a skilled and customer-focused Technical Support Specialist to join our ASSA ABLOY team in Yorkshire. As a key member of our Service Engineer Community, you will play a critical role in delivering exceptional service to our customers.



The ideal candidate will have experience as a mechanical and electrical engineer and possess excellent communication skills. You will be responsible for carrying out Planned Preventative Maintenance (PPM), responding to same-day call-outs, and completing scheduled repairs and upgrades across various ASSA ABLOY products.



Your primary objective will be to meet the needs and standards of our customer base by providing a high level of customer service. This critical customer-facing role requires you to:




  • Fulfil customer requirements in a friendly and professional manner.
  • Complete work assigned by our planning department.
  • Provide advice and guidance to customers on repairs and upgrades.
  • Complete PPM visits at customer sites.
  • Carry out quoted repairs and upgrades.
  • Attend same-day call-outs ensuring building security.
  • Travel to various customer locations within your region.
  • Work within our "Safety First" culture.


In return for your hard work and dedication, you can expect a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus a range of benefits that include opportunities for career development and growth within our innovative company.



At ASSA ABLOY, we value our employees and strive to create a positive and supportive work environment that empowers you to build a rewarding career. If you are passionate about delivering exceptional service and have the skills and experience required for this challenging role, we would love to hear from you.



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