Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team in the UK. In this role, you will provide end-user support to our clients at a 1st and 2nd line level, helping with ticket system queries and resolving technical issues.
Main Responsibilities- Hardware and Software Support: Assign software to clients using Microsoft Endpoint Configuration Manager (SCCM) and provide hands-on technical support for media solutions in conference rooms and meeting areas.
- IT Infrastructure Maintenance: Monitor and solve backup problems, perform hardware maintenance, and administer local IT infrastructure, including UPS and air conditioning systems.
- Clients and Servers: Prepare laptops for new employees, replace old or faulty hardware, upgrade memory, and manage server lifecycle, installation requests, and hardware replacement.
- Network and Printers: Assign IP addresses, connect local hardware to the network, perform basic fault finding, and replace old or faulty printers.
- IT Asset Management: Manage IT assets, assign clients and hardware to Active Directory, and assign clients to DHCP.
- Procurement: Create procurement requests for IT hardware and contracts.
To be successful in this role, you will need excellent technical skills, strong communication abilities, and the ability to work independently.
BenefitsThis is an excellent opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will have access to ongoing training and development opportunities, as well as a competitive salary package.
CompensationThe estimated annual salary for this position is £45,000 - £60,000, depending on experience.
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