Telecommunications Services Manager

2 weeks ago

Hales, Norfolk, United Kingdom Commonwealth of Virginia Full time
Job Title: Telecommunications Services Manager

At the Commonwealth of Virginia, we are seeking a highly skilled Telecommunications Services Manager to join our team. As a key member of our Information Technology department, you will be responsible for directing the operational, technical, and personnel activities of our Telecommunications Services section.

Key Responsibilities:
  • Direct the maintenance and operation of our 2000+ station Cisco VoIP system, ensuring high reliability and performance across 4 college campuses and 3 instructional centers.
  • Manage a team of Telecommunications Engineers, Analysts, WAN Administrators, and Support staff to design and test VoIP enhancements and WAN services prior to deployment.
  • Provide technical assistance in network planning, engineering, and deployment as the system is expanded.
  • Develop, implement, and enforce written procedures for network operations, monitoring, and security.
  • Act as liaison between the college and external agencies concerning telecommunications communications.
Requirements:
  • Demonstrated ability to determine, evaluate, and diagnose complex VoIP call routing problems and system performance issues, and to implement timely solutions.
  • Working knowledge of WAN/LAN industry standards, protocols, and hardware, including gateways, routers, and Ethernet switches.
  • Ability to provide technical leadership and train support staff in the installation, configuration, troubleshooting, and repair of telecommunications and VoIP telephone devices in a multi-protocol, enterprise, WAN/LAN environment.
  • Strong verbal and written communication skills sufficient to interact with a variety of end users and technical staff.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team.
Preferred Qualifications:
  • Extensive experience designing, implementing, and supporting Cisco's Call Manager and Unity VoIP systems in a complex, multi-protocol WAN.
  • Experience supervising and coordinating the activities of others.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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