Telecommunications Manager

Job Summary:

The Manager of Telecommunications Services is responsible for leading the operational, technical, and personnel activities of the Telecommunications Services section. This includes directing the maintenance and operation of the college's 2000+ station Cisco VoIP system, overseeing the design and testing of VoIP enhancements and WAN services, and providing technical assistance in network planning, engineering, and deployment.

Key Responsibilities:

• Direct the operational, technical, and personnel activities of the Telecommunications Services section.
• Maintain and operate the college's 2000+ station Cisco VoIP system.
• Oversee the design and testing of VoIP enhancements and WAN services.
• Provide technical assistance in network planning, engineering, and deployment.
• Develop and implement written procedures for network operations, monitoring, and security.
• Act as liaison between the college and external agencies concerning telecommunications communications.
• Provide engineering and consulting support with Cisco Call Manager and Unity software.

Requirements:

• Demonstrated ability to determine, evaluate, and diagnose complex VoIP call routing problems and system performance issues.
• Working knowledge of WAN/LAN industry standards, protocols, and hardware.
• Demonstrated ability to provide technical leadership and train support staff in the installation, configuration, troubleshooting, and repair of telecommunications and VoIP telephone devices.
• Ability to conduct technical research, analyze complex networking problems, and develop optimum solutions for voice and data services.
• Strong verbal and written communication skills.
• Ability to establish and maintain cooperative working relationships with end users and technical staff.
• Ability to work under pressure, meet inflexible deadlines, and deal with difficult situations.

Preferred Qualifications:

• Extensive experience designing, implementing, and supporting Cisco's Call Manager and Unity VoIP systems in a complex, multi-protocol WAN.
• Experience supervising and coordinating the activities of others.

About Tidewater Community College:

Tidewater Community College is a regional educational and economic force in South Hampton Roads, serving nearly 28,000 students in 2019-20. The college has 4 campuses, 7 regional centers, and 2 cultural institutions, and is the largest provider of higher education and workforce services in Hampton Roads.