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Customer Service and Operations Assistant

2 months ago

Brentford, Greater London, United Kingdom Hardy Recruitment Full time
{"title": "Customer Service and Operations Assistant", "description": "About the Role

We are seeking a highly skilled and experienced German Speaking Customer Service and Operations Assistant to join our global team in our Head Office in West London.

As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, while also assisting with operational tasks and projects.

Key Responsibilities
  • Assist customers via phone or email for UK and Europe, resolving queries and providing product advice as needed
  • Place orders and process repairs
  • Handle returns and liaise with suppliers
  • Liaise and support our sales representatives
  • Provide support for the operations manager
  • Conduct special operational projects as requested by your manager
  • Perform other operational and customer service-related duties as required
Requirements
  • Experience handling customers in a similar high-end retail/wholesale environment
  • Proactive, confident, and dynamic personality
  • Excellent communication skills and a team player
  • IT literate
  • Bilingual in German and English (written and spoken) a big plus
  • Technical or mechanical background and understanding is also a plus
What We Offer

We offer a competitive salary and benefits package, including company pension, free staff frames and eye care, and flexi time.

If you are a motivated and experienced customer service professional looking for a new challenge, please apply today with your CV.

", "lang_code": "en"}