E-commerce Retail Assistant

4 weeks ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking an E-commerce Retail Assistant to join our Shop Kit Kemp Team in Brentford. As an E-commerce Retail Assistant, you will be responsible for the fulfilment of shop orders, customer service, and light admin duties.

The successful candidate will have excellent attention to detail, organisational, and communication skills. You will be required to work 40 hours per week, Monday to Friday, 9am to 5pm.

Main duties to include:

  • Customer Service - Act as primary point of contact for online customers, answering phone and email enquiries, resolving complaints, and processing orders in an efficient and timely manner;
  • Product Knowledge - Develop in-depth knowledge of the Shop Kit Kemp products to inform your customer service and impart information to the online customers;
  • Online Shop - Assist in the editing and upload of product photographs and descriptions to the ecommerce platform and remove discontinued/out-of-stock items in a timely manner;
  • Stock Control - Assist with rolling stock checks and stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with Head of Retail, assist with exit strategy for slow-moving and discontinued stock, keep storage areas organised and easy to navigate;
  • Security and Maintenance - Minimise potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to Head of Retail;
  • General - Fulfil any other role duties as directed by the Head of Retail.

You will learn many aspects of retail and purchasing, including calculating margins, retail calculations and performance measures, managing stock inventory, contracts and collaborations, product development, inventory and ordering systems, and online development and creation.

We offer a range of benefits, including access to Wagestream financial wellbeing app, generous 30% discount at our restaurants and bars, complimentary meals and provided uniform, dry cleaning service for work attire and discounted personal dry cleaning, increased holiday allowance based on length of service, flexible scheduling without split shifts, season ticket loan for convenient commuting, referral bonus scheme for recommending top talent, ongoing training, professional development, and fully funded English lessons.

Firmdale Hotels is an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. We have received numerous awards and accolades, including two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024, Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024, Conde Nast Traveller's 2023 Top Hotels in London, recognising The Soho Hotel and Ham Yard Hotel, and Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.

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