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E-commerce Retail Operations Coordinator

1 month ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time
About Firmdale Hotels

Firmdale Hotels is a renowned international hotel group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades.

Job Description

We are seeking an E-commerce Retail Operations Coordinator to join our highly successful team in Brentford. As an E-commerce Retail Assistant, you will be responsible for the fulfillment of shop orders, customer service, and light administrative duties. You should be able to demonstrate excellent attention to detail, organizational, and communication skills.

Main Responsibilities:
  • Customer Service - Act as the primary point of contact for online customers, answering phone and email enquiries, resolving complaints, and processing orders in an efficient and timely manner;
  • Product Knowledge - Develop in-depth knowledge of Shop Kit Kemp products to inform your customer service and impart information to online customers;
  • Online Shop - Assist in editing and uploading product photographs and descriptions to the e-commerce platform and remove discontinued or out-of-stock items in a timely manner;
  • Stock Control - Assist with rolling stock checks and stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with the Head of Retail, assist with exit strategy for slow-moving and discontinued stock, keep storage areas organized and easy to navigate;
  • Security and Maintenance - Minimise potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to the Head of Retail;
  • General - Fulfil any other role duties as directed by the Head of Retail.
You Will Learn:
  • Calculating margins;
  • Retail calculations and performance measures;
  • Managing stock inventory;
  • Contracts and collaborations;
  • Product development;
  • Inventory and ordering systems;
  • Online development and creation.
What We Offer:
  • Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access;
  • Generous 30% discount at our restaurants and bars;
  • Complimentary meals and provided uniform;
  • Dry cleaning service for work attire and discounted personal dry cleaning;
  • Increased holiday allowance based on length of service;
  • Flexible scheduling without split shifts;
  • Season ticket loan for convenient commuting;
  • Referral bonus scheme for recommending top talent;
  • Ongoing training, professional development, and fully funded English lessons;
  • Regular social events, team activities, and fitness sessions;
  • Benefits like cycle to work scheme and annual long service rewards;
  • Exclusive discounts at Design Hotels and charitable volunteering opportunities;
  • Staff sales, spa discounts, and product perks;
  • And much more.
Salary:

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. This figure is based on national averages for similar positions in the UK.