Customer Operations Manager
1 month ago
Job Title: Customer Operations Manager
Location: Brentford
Contract: Fulltime/ Permanent
Department: Operations
Reporting to: Head of Operations
Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing.
As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”.
The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners.
As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin.
Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare.
We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects.
Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics.
Code of best practice:
Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience.
Key Responsibilities
- Reporting to the Head of Operations, the Customer Supply Operations Manager role is key to ensuring our 3PL partnerships in UK/EU are managed effectively, whilst also managing a team of trade operations specialists responsible for order & customer management. This role will also be key in building relationships with varied commercial teams, ensuring clear & consistent reporting to update key stakeholders on monthly performance.
- Responsible for maintaining service, cost & relationships with 3rd party warehousing & logistics partnerships in the UK & EU.
- Manage and develop a team of 5 Trade operatives who are responsible for keying & managing global orders to a diverse set of customers (retail partners, distributors & intercompany shipments to US/Asia).
- Develop internal reporting and chair performance meetings to provide clear & consistent updates on shipment status
- Identify & drive operational cost saving measures with a LEAN mentality to all warehouse & logistics touch points for the business
- Build effective working relationships with our commercial teams, aligning & managing priority orders and accounts to give appropriate service to support sales budgets
- Support our group customer service centre with a customer first mindset – setting appropriate guidance for customer service assistants to engage & delight our customers
Person Specification
- At least 2 years experience in an Operations/Customer Supply Chain Management role
- Experience working with 3PL warehouses, demonstrating strong partnerships which deliver value
- Strong communication and interpersonal skills – ability to maintain & build great internal & external relationships
- A strong level of excel, with experience in managing and analysing large volume of data
- Strong commercial awareness
- Demonstratable problem solving and numeracy skills
- Excellent attention to detail
Aromatherapy Associates is dedicated to fostering a workplace that values diversity, equity, and inclusion. We believe that a diverse workforce leads to richer discussions, innovative ideas, and better outcomes for our team and the communities we serve. We actively encourage applicants from all backgrounds to join us in our mission to create a more inclusive and equitable future.
-
Customer Service Representative
1 month ago
Brentford, UK, West London, United Kingdom Northreach Full timeJob Title: Customer Service AgentLocation: Brentford, LondonIndustry: Financial ServicesEmployment Type: Full-Time, Immediate Start RequiredNorthreach are urgently looking for Customer Service Agents to join our client’s growing team in Brentford. This is an ideal role for someone with excellent communication skills, a customer-focused mindset, and the...
-
Customer Manager
3 weeks ago
Hounslow, UK, West London, United Kingdom DiverseJobsMatter Full timeAre you an inspirational leader that enjoys working in a fast paced, dynamic environment? Are you a big picture thinker, able to drive both people and operational performance?An exciting opportunity has arisen to become a key member of the Management team at Terminal 3. The role’s purpose, to lead the customer team in delivering a safe, punctual and word...
-
Cinema Operations Manager
2 days ago
Brentford, Greater London, United Kingdom DiverseJobsMatter Full timeWe are seeking a Cinema Operations Manager to lead our team and deliver exceptional guest experiences.As a key member of our venue management team, you will support the General Manager in ensuring smooth operations, training new team members, and delegating responsibilities.This is an excellent opportunity for a hospitality leader with a passion for customer...
-
Cinema Operations Manager
2 days ago
Brentford, Greater London, United Kingdom DiverseJobsMatter Full timeDiverseJobsMatter is expanding its operations in Brentford and seeking a highly skilled Cinema Operations Manager to lead our front-of-house team. As a senior member of the venue management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring that every aspect of the business operates smoothly.This is an...
-
General Manager
6 months ago
Brentford, UK, West London, United Kingdom The Weir Bar Full timeCompany Description The Weir Bar has been a part of the Brentford community since 2002. Our commitment to hospitality has made us known for our exceptional food, extensive selection of wines, whiskeys, and cocktails, and our award-winning and friendly service. Role Description This is a full-time on-site role for a General Manager at The Weir Bar in...
-
Trade Operations Manager
9 hours ago
Brentford, Greater London, United Kingdom Aromatherapy Associates Full timeJob DescriptionAromatherapy Associates is seeking an experienced Trade Operations Manager to join our Operations team. This role will focus on managing 3PL partnerships, leading a team of trade operatives, and driving operational excellence.Main Responsibilities:Manage and develop relationships with 3PL warehouses in the UK and EU to ensure cost-effective...
-
Assistant Manager
2 weeks ago
Brentford, UK, West London, United Kingdom DiverseJobsMatter Full timeASSISTANT MANAGER - BRENTFORD - OPENING SPRING 2025I’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE.Lights. Camera. ACTION! Do you want to be part of the revolution that’s redefining cinema?We’re on the lookout for Assistant Managers to be part of our vibrant & friendly team.As an Assistant Manager, you will be a true leader, inspiring the team to...
-
Human Resources System Manager
1 month ago
Brentford, UK, West London, United Kingdom DiverseJobsMatter Full timeAs the Group HR Systems & Insights Team Lead, you will be responsible in overseeing our HR systems and leveraging data analytics to provide strategic insights that improve the organisation's HR functions. Reporting to the Head of HR Technology, you will collaborate closely to advance the HR Technology function, which is vital for promoting efficiency and...
-
Restaurant Manager
3 weeks ago
Brentford, West London, United Kingdom Penny Cook Recruitment Full timeThis is a great opportunity to join an established and successful day time only company owned restaurant near Brentford. It will also really suit an assistant/deputy manager looking to step up.A massive bonus is you will work straight day time shifts only - no evenings ever.Benefits:Straight day time shifts only - no eveningsAlternate weekends offFree...
-
Operations Manager
1 month ago
Ealing, UK, West London, United Kingdom Regen Solutions Full timeOperations ManagerWest LondonRepairs, Voids, FRA and EICRs£80k + PackageThe Role:As an Operations Manager, you will be the operational lead for a Joint Venture contract between a Housing Association and Main Contractor delivering repairs, voids and planned works within a stock size of 39,000 homes.The role is based in Ealing, the properties they maintain...
-
Assistant General Manager
2 weeks ago
Brentford, UK, West London, United Kingdom DiverseJobsMatter Full timeI’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE.Lights. Camera. ACTION! Do you want to be part of the revolution that’s redefining cinema?We’re on the lookout for Assistant General Managers to be part of our vibrant & friendly team.As an Assistant General Manager, you will be a true leader, inspiring the team to deliver a memorable experience to all our...
-
Operations Manager
9 hours ago
Brentford, Greater London, United Kingdom DiverseJobsMatter Full timeA Great Opportunity in the Heart of Cinema We are a vibrant and friendly team at DiverseJobsMatter, passionate about delivering an unforgettable experience to our guests. As an Assistant General Manager, you will be a true leader, inspiring your team to create a memorable atmosphere. This is a fantastic opportunity to develop your career within a...
-
Aromatherapy Operations Manager
2 days ago
Brentford, Greater London, United Kingdom Aromatherapy Associates Full timeAbout the RoleWe are seeking a highly skilled Aromatherapy Operations Manager to join our team in Brentford.The successful candidate will be responsible for managing our 3PL partnerships in the UK and EU, as well as leading a team of trade operations specialists. This role requires excellent communication and interpersonal skills, with a strong ability to...
-
Hotel Operations Manager
2 days ago
Brentford, Greater London, United Kingdom Aparthotel Adagio London Brentford Full timeJob DescriptionWe are seeking a highly motivated Hotel Operations Manager to join our team at Aparthotel Adagio London Brentford.The ideal candidate will have experience in hotel operations and be able to provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.Key...
-
Customer Success Manager
3 weeks ago
Birmingham, UK, West Midlands, United Kingdom EML Full timeRole Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...
-
Restaurant Operations Manager
4 days ago
Brentford, Greater London, United Kingdom Penny Cook Recruitment Full timeRestaurant Manager OpportunityWe are seeking a skilled Restaurant Manager to lead our daytime operations near Brentford. This is a fantastic opportunity for an experienced professional to join our team and take on new challenges.As the successful candidate, you will have a quality food background, excellent customer service skills, and be able to recruit,...
-
Customer Service Specialist
4 weeks ago
Brentford, Greater London, United Kingdom Rentokil Initial Full timeCompetitive Salary: £27,122 - £28,500 per annumRentokil Initial is a leading provider of business services operating in 88 countries worldwide.This role as a Customer Service Specialist - Vehicle Operator involves providing excellent customer service and ensuring the efficient delivery of hygiene solutions to our clients. As a key member of our team, you...
-
Airport Operations Manager
2 weeks ago
Hounslow, UK, West London, United Kingdom DiverseJobsMatter Full timeThis vital role ensures the efficient and seamless delivery of all training operations, contributing to an outstanding learning experience for our colleagues and customers. As a pivotal part of the Global Learning Academy, you will manage daily training operations, support the delivery of learning initiatives, and drive continuous improvement across our...
-
Operations Logistics Manager
4 weeks ago
Brentford, Greater London, United Kingdom Aromatherapy Associates Full timeAbout the RoleAs a key member of our Operations team, you will play a crucial role in ensuring the smooth delivery of our products to customers worldwide. We are seeking an experienced Customer Supply Operations Manager to lead our 3PL partnerships in the UK and EU, while managing a team of trade operations specialists responsible for order and customer...
-
Customer Service Manager
4 weeks ago
Leeds, UK, West Yorkshire, United Kingdom HARRON HOMES LIMITED Full timeKey Purpose of RoleTo be responsible for the management of the Customer Service Department including but not limited to: Department employees, management meetings, reporting and data, effective resolution of defects and complaints reported, implementing, and maintaining company procedures and policies, and introducing consistent improvements within the...