Customer Service Specialist
3 weeks ago
Wienerberger is a leading international provider of building materials and infrastructure solutions. Our mission is to improve the quality of life and shape the future of construction.
About the RoleWe are seeking an experienced customer service professional to join our team as an Aftersales Administrator. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers across the UK.
Job DescriptionThe successful candidate will have excellent communication skills, with the ability to build strong relationships with internal and external contacts. You will be responsible for handling a high volume of queries from our customers, proactively investigating cases to provide quick and accurate resolutions.
You will work closely with our supply chain, factories, finance, and commercial teams to ensure timely updates on orders and actions required to resolve product-related issues.
- Answer emails/calls
- Assist with all enquiries relating to returns/replacement orders & remedial work
- Take ownership of query reporting
- Request quotes for remedial work
- Raise Purchase Orders on SAP
- Arrange suitable dates for remedial work to be completed
- Communicate with Logistics regarding any transport damage
- Issue standard letters to customers
- Log & process credit/debits
- Update prices on SAP where required
- Provide updates on Credit & Complaints
- Ensure a full audit trail is documented & the appropriate authorisations are obtained
To be successful in this role, you will need:
- Excellent customer service skills
- Good influencing skills
- Ability to work in a fast-paced environment
- Reliability
- Positive attitude
- Exposure to Health & Safety in the workplace
- Excellent IT skills, with knowledge of Excel, Word, Outlook, Powerpoint
- Desirable, not essential: experience with SAP
We offer a competitive salary up to £23,000 (dependent on experience), annual bonus scheme up to 4%, company pension, and flexible benefits offering.
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