Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to join our clients manufacturing business in Driffield. As a key member of the team, you will handle customer requests and assist individuals in placing orders through inbound and outbound calls or email.
Your goal is to address enquiries efficiently, effectively, and professionally. You will be responsible for handling incoming and outbound calls, answering questions about products and the company, entering and updating customer orders and information, maintaining records of calls and customer notes in the companys CRM database, escalating issues to the technical team or relevant departments as needed, and providing quotations and checking product availability.
The ideal candidate will have proven experience as a Customer Service/Telesales representative, excellent communication and interpersonal skills, ability to handle challenging situations, track record of successfully meeting targets over the phone, active listening skills, and a friendly, outgoing personality with a can-do attitude.
Estimated salary: £18,000 - £22,000 per annum.
Key Responsibilities:
- Handle incoming and outbound calls.
- Answer questions about products and the company.
- Enter and update customer orders and information.
- Maintain records of calls and customer notes in the companys CRM database.
- Escalate issues to the technical team or relevant departments as needed.
- Provide quotations and check product availability.
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