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Shift Leader Folkestone Services Manager

2 months ago

Maidstone, Kent, United Kingdom McDonald's Full time

Overview

We are seeking a skilled Shift Leader to join our team at our brand new McDonald's restaurant in Folkestone Services on the M20 near Hythe. As a Shift Leader, you will play a key role in ensuring the smooth operation of our restaurant, delivering exceptional customer service, and leading a team of employees to achieve our business objectives.

Key Responsibilities:

  • Lead by example, demonstrating a customer-focused approach and setting high standards for yourself and your team.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Monitor and control restaurant operations, including inventory management, labor scheduling, and customer service standards.
  • Coach and develop employees to achieve their full potential, providing regular feedback and support.
  • Collaborate with other restaurant leaders to achieve business objectives and drive continuous improvement.

Requirements:

  • Proven leadership experience in a fast-paced retail or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions.
  • Ability to work flexible hours, including evenings, weekends, and bank holidays.
  • Passion for delivering exceptional customer service and driving business results.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Free parking and discounted meals.
  • Enrolment in a pension scheme after 3 months.