Door Ambassador

1 week ago

Midlothian, United Kingdom Marriott International Full time

About the Role

The Door Ambassador will be the first point of contact for guests at W Edinburgh, providing a warm and welcoming experience. This role requires a high level of knowledge of the hotel and city, with the ability to showcase all it has to offer.

Key Responsibilities

  • Greet and escort guests to rooms
  • Open doors and assist guests and visitors entering and leaving the property
  • Assist with luggage, storage and retrieval
  • Supply guests with directions
  • Arrange transportation for guests and visitors
  • Communicate parking procedures with guests and visitors
  • Be a W brand ambassador, ensuring the brand's voice is present in interactions with guests
  • Follow company policies and procedures in reporting accidents and injuries
  • Maintain awareness of undesirable persons on property premises
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of information shared by guests
  • Welcome, acknowledge, anticipate and address guests' needs
  • Speak using clear and professional language, using appropriate etiquette
  • Use proper manual handling techniques when assisting with luggage
  • Assist with valet parking when required (driving licence required)
  • Perform other reasonable job duties requested by the Manager

About the Ideal Candidate

We are looking for a Door Ambassador who has a keen eye for detail, strong organization and multi-tasking skills, confidence interacting with guests, good communication skills, a positive mindset, and a genuine passion for working in hospitality.

About the Property

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. The hotel will feature 244 stylish guestrooms, including 45 suites, and will offer a range of amenities, including a rooftop bar and outdoor terrace, a W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa.

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