Door Ambassador

1 month ago

Midlothian, United Kingdom Marriott International Full time

About the Role

We are seeking a skilled Door Ambassador to join our team at W Edinburgh. As a Door Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities

  • Greet and escort guests to their rooms, ensuring a smooth and efficient check-in process.
  • Open doors and assist guests and visitors entering and leaving the property, providing a safe and secure environment.
  • Assist with luggage, storage, and retrieval, ensuring that guests' belongings are handled with care.
  • Supply guests with directions and information about the hotel and local area, enhancing their overall experience.
  • Arrange transportation for guests and visitors, providing a convenient and hassle-free service.
  • Communicate parking procedures with guests and visitors, ensuring that they are aware of the options available.
  • Be a W brand ambassador, embodying the brand's values and spirit in all interactions with guests.
  • Follow company policies and procedures in reporting accidents and injuries, maintaining a safe and healthy environment.
  • Maintain awareness of undesirable persons on property premises, ensuring the safety and security of guests and staff.
  • Ensure uniform and personal appearance are clean and professional, representing the hotel in a positive light.
  • Maintain confidentiality of information shared by guests, respecting their privacy and trust.
  • Welcome, acknowledge, anticipate, and address guests' needs, providing exceptional customer service.
  • Speak using clear and professional language, using appropriate etiquette and tone.
  • Use proper manual handling techniques when assisting with luggage, ensuring that guests' belongings are handled with care.
  • Assist with valet parking when required, driving license necessary.
  • Perform other reasonable job duties requested by the Manager, demonstrating flexibility and adaptability.

About You

We are looking for a Door Ambassador who is:

  • Able to work in a fast-paced environment, providing exceptional customer service in a dynamic and ever-changing setting.
  • Confident and friendly, with excellent communication and interpersonal skills.
  • Able to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Able to maintain a high level of attention to detail, ensuring that guests' needs are met and exceeded.
  • Able to work a variety of shifts, including evenings, weekends, and holidays, demonstrating a commitment to providing exceptional customer service.

About Us

W Edinburgh is a new hotel that will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. We are a team of passionate and dedicated individuals who are committed to providing exceptional customer service and creating unforgettable experiences for our guests.

We offer a range of benefits and perks, including:

  • World-class training and development, including leadership development.
  • Unlimited career opportunities, both locally and internationally.
  • Wellness and mental health programs, supporting the well-being of our team members.
  • Discounted accommodation, food, and beverage in over 9,000 hotels worldwide.
  • Discounts for friends and family, providing a range of benefits and perks.
  • Specially curated discounts in thousands of shops, enhancing the shopping experience.

Join Our Team

We are an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing a safe and healthy environment for our team members and guests, and we are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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