Door Ambassador

4 weeks ago

Midlothian, United Kingdom Marriott International Full time

About the Role

We are seeking a skilled Door Ambassador to join our team at W Edinburgh. As a Door Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Your key responsibilities will include:

  • Greeting and escorting guests to their rooms
  • Opening doors and assisting guests and visitors entering and leaving the property
  • Assisting with luggage, storage, and retrieval
  • Supplying guests with directions
  • Arranging transportation for guests and visitors
  • Communicating parking procedures with guests and visitors
  • Being a W brand ambassador, ensuring the brand's voice is present in your interactions with guests
  • Following company policies and procedures in reporting accidents and injuries
  • Maintaining awareness of undesirable persons on property premises
  • Ensuring uniform and personal appearance are clean and professional
  • Maintaining confidentiality of information shared by guests
  • Welcome, acknowledge, anticipate, and address guests' needs
  • Speak using clear and professional language, using appropriate etiquette
  • Use proper manual handling techniques when assisting with luggage
  • Assist with valet parking when required (driving license required)
  • Perform other reasonable job duties requested by the Manager

About You

We are looking for someone who has:

  • A keen eye for detail
  • Strong organization and multi-tasking skills
  • Confidence interacting with guests
  • Good communication skills
  • A positive mindset
  • A genuine passion for working in hospitality

About Us

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city's festival spirit – this 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure, and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it'll fuse the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music, and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand's signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

What We Offer

We offer a range of benefits to our employees, including:

  • World-class training and development, including leadership development
  • Unlimited career opportunities (internationally and locally)
  • Wellness and mental health programs
  • Discounted accommodation, food, and beverage in over 9,000 hotels all over the world
  • Discounts for your friends and family
  • Specially curated discounts in thousands of shops

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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