Guest Relations Ambassador

4 weeks ago


Manchester, United Kingdom The Midland Hotel Full time

We are seeking a skilled Guest Relations Executive to join our team at The Midland Hotel, Manchester.

About the Role

The Guest Relations Executive will be responsible for delivering exceptional guest experiences, ensuring that every stay is unique and memorable.

Key Responsibilities

  • Support the smooth running of the guest relations department, ensuring all aspects of the guest journey are delivered to the highest level.
  • Work closely with the team to maximize guest satisfaction and comfort, responding promptly to guest enquiries and resolving issues efficiently.
  • Take ownership of duties and tasks assigned, ensuring all work is carried out in a timely and professional manner.
  • Collaborate with colleagues to achieve departmental plans and objectives, ensuring hotel initiatives and targets are met.
  • Build and maintain effective working relationships, promoting the company culture and values.

Requirements

  • Experience in guest relations is beneficial but not essential.
  • A hands-on approach with a can-do attitude.
  • A commitment to delivering exceptional guest service, with a passion for the hospitality industry.
  • The ability to find creative solutions and take ownership of duties and tasks assigned.
  • Personal integrity, with the ability to work in an environment that demands excellence.
  • Experience of working with IT systems on various platforms.
  • Strong communication skills.

What We Offer

  • Special rates on Leonardo Hotel rooms across the UK & Europe.
  • A company-wide recognition scheme, rewarding colleagues for their hard work and dedication.
  • Meals on duty.
  • A talent referral scheme, offering a bonus for recommending a friend to join our team.
  • Ongoing job-related training programmes, with clear paths for progression.

About Us

The Midland Hotel is a 4-star hotel located in the heart of Manchester, with a rich history dating back to 1903. We pride ourselves on delivering exceptional guest experiences, with a team of dedicated professionals who are passionate about hospitality.



  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...


  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting **Guest Services Ambassador** to join our Rapport team at one of our prestigious client offices in **Manchester**. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5* memorable experience to our clients, guests, visitors, and key stakeholders. **_This is a...


  • Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located in Manchester. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time, permanent role (40...


  • Manchester, United Kingdom The Midland Hotel Full time

    Be a part of our dynamic team at The Midland Hotel, Manchester, where we strive to deliver exceptional guest experiences.We are seeking a skilled Guest Relations Executive to join our team, responsible for ensuring the smooth running of the guest relations department and delivering a positive and timely response to guest enquiries and problem resolution.The...


  • Manchester, United Kingdom The Midland Hotel Full time

    At The Midland Hotel, we're seeking a skilled Guest Relations Executive to join our team. As a key member of our guest relations department, you'll play a vital role in delivering exceptional guest experiences and ensuring our hotel's high standards are met.Key Responsibilities:Support the smooth operation of the guest relations department, focusing on...


  • Manchester, United Kingdom The Midland Hotel Full time

    At The Midland Hotel, we're seeking a skilled Guest Relations Executive to join our team. This role is perfect for someone who is passionate about delivering exceptional guest service and has a strong commitment to excellence.Key Responsibilities:Support the smooth running of the guest relations department, ensuring all aspects of the guest journey and...


  • Manchester, United Kingdom Fenix Restaurants Full time

    Experience the Magic of Fenix as a Host and Guest Experience AmbassadorWe're on a mission to create unforgettable experiences for our guests, and we need someone who shares our passion. As a Host and Guest Experience Ambassador at Fenix, you'll be the face of our brand, delivering exceptional service and creating memorable moments for our guests.About the...


  • Manchester, United Kingdom The Midland Hotel Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo We have a great opportunity for a Guest Relations Executive to join The Midland Hotel, Manchester Description First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed...

  • Front Desk Ambassador

    4 weeks ago


    Manchester, United Kingdom The Midland Hotel Full time

    Be a part of our vibrant team as a Front Desk Ambassador at The Midland Hotel. As a face of the hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.As a Front Desk Ambassador, you will be responsible for managing the check-in and check-out processes, ensuring a seamless...

  • Hotel Ambassador

    4 weeks ago


    Manchester, United Kingdom Hotel Gotham Full time

    Be a part of our vibrant team as a Hotel Ambassador, where you'll be the face of our hotel, greeting and welcoming guests with a warm and friendly personality.As a key member of our team, you'll provide guidance and local recommendations to ensure our guests have a great stay in the city.Key Responsibilities:Deliver exceptional customer service to our...


  • Manchester, United Kingdom RBH Full time

    About the Role We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at Hampton by Hilton Manchester Northern Quarter. As a Guest Service Assistant, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay...

  • Corporate Receptionist

    5 months ago


    Manchester, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a brilliant Receptionist to join our team based in Manchester. Delivering award winning service to our clients and their guests. Offering a one-stop-shop service from reservation through to client journey experience** Our client is a multinational professional services network, and one of the Big Four accounting...

  • Front Desk Ambassador

    3 weeks ago


    Manchester, United Kingdom The Midland Hotel Full time

    Be a part of our vibrant team as a Front Desk Ambassador at The Midland Hotel. As a face of the hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your role will involve organizing check-in and check-out processes, offering guests exceptional service, and being an ambassador for our hotel.Key...


  • Manchester, United Kingdom Aimbridge Full time

    Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide.As a Night Auditor Ambassador at Aimbridge Hospitality, you will play a vital role in ensuring the safety and security of hotel guests and staff during the night. As an ambassador to the hotel, you will utilize your expertise...


  • Manchester, M60 2DS, United Kingdom The Midland Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo We have a great opportunity for a Guest Relations Executive to join The Midland Hotel, Manchester Description First opened in 1903, The Midland Hotel has been delighting guests from the very beginning.  Originally built to serve rail travellers from London, our stunning building and ballroom charmed...

  • Front Desk Ambassador

    4 weeks ago


    Manchester, United Kingdom MHDV Full time

    Front Desk AmbassadorWe are seeking a charismatic and attentive Front Desk Ambassador to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:Provide exceptional customer service and ensure...


  • Manchester, United Kingdom Louis Restaurants Full time

    Louis Restaurants is seeking a skilled Food Service Ambassador to join our team. As a Food Service Ambassador, you will be responsible for delivering exceptional customer service and creating a unique dining experience for our guests.Key Responsibilities:Provide outstanding customer service and ensure a positive dining experience for all guestsWork...

  • Front Desk Ambassador

    4 weeks ago


    Manchester, United Kingdom Malmaison Full time

    We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Malmaison. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests.As a Front Desk Ambassador, you will be the first point of contact for our guests and will be...


  • Manchester, United Kingdom MHDV Full time

    Company OverviewMHDV is a dynamic and customer-focused hotel chain that prioritizes delivering exceptional guest experiences.We are committed to creating unforgettable memories for our guests, making us an ideal choice for those who thrive in fast-paced environments.Salary:£18,500 - £22,000 per annum (depending on experience)Job DescriptionWe seek a highly...


  • Manchester, United Kingdom Fenix Restaurants Full time

    Join Our Dynamic Team at Fenix RestaurantsInspired by the vibrant spirit of modern Greek fusion cuisine and cycladic philosophies, Fenix Restaurants presents a unique opportunity for passionate individuals to embark on an exciting career journey.About Us:Fenix is a pioneering luxury restaurant brand that takes its guests on a captivating customer journey,...