Customer Engagement Specialist
21 hours ago
**Accounts Asst**
About the Role
We are seeking a highly skilled Customer Engagement Specialist to join our team at Beauty Bay. This is an exciting opportunity for someone who has experience in CRM and wants to take their career to the next level.
The ideal candidate will have excellent organisational skills, strong attention to detail and be able to work well under pressure. You will be responsible for planning and delivering effective communications to drive customer engagement and retention.
Main Responsibilities
Key duties include:
- Planning and Delivery: Plan and deliver effective communications to drive customer engagement and retention.
- Campaign Management: Install, evaluate and improve CRM communications.
- Lifecycle Management: Manage lifecycle automated programs, BAU newsletters, dynamic email content, app push notifications, in-app messaging and other touchpoint impacts.
- Data Analysis: Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, ensuring a fluid journey exists to on-site content.
- Execution and Reporting: Ensure effective end-to-end delivery of CRM communications including planning, briefing, copywriting, set up, proofing, translation, implementation and campaign/weekly reporting.
Requirements
The successful candidate will need to have:
- Accuracy in content and data, and strong organisational and teamwork skills.
- Aptitude in understanding and delivering excellent customer outcomes at every touchpoint.
- Experience or interest in email and app technology – Emarsys experience preferred.
- Commercially minded with a creative awareness.
- Flexible and adaptable - experience of working in fast-paced retail is ideal.
What We Offer
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.
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