Customer Service Director

1 day ago


Basingstoke, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

We are seeking a highly skilled Customer Service Director to join our team at Churchill Estates Management Ltd.

About the Role

This is a fantastic opportunity to work in a dynamic and rewarding environment, directing the customer service efforts of our Retirement Living communities. The successful candidate will be responsible for ensuring the delivery of exceptional customer experiences, managing both the maintenance and customer service aspects of the role.

The ideal candidate will have a background in administration and customer service, with experience of working in similar roles such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care sectors. They will also need to have excellent communication and leadership skills, as well as the ability to work independently using their own initiative.

The annual salary for this position is £23,500, plus excellent benefits including 24 days holiday entitlement, a birthday off, life assurance, eye care reimbursement, and professional development opportunities.

Key Responsibilities:

  • Directing the customer service efforts of our Retirement Living communities
  • Ensuring the delivery of exceptional customer experiences
  • Managing both maintenance and customer service aspects
  • Liaising with customers and suppliers
  • Managing contractors and maintenance schedules
Requirements

To be successful in this role, you will need to have experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity, and health & social care sectors. You will also need to have excellent administration skills, computer literacy, and previous experience of using Microsoft Office applications.

You should be passionate about providing excellent customer service, have a love of people, and be able to work independently using your own initiative. You will also need to have good judgement and the ability to remain calm under pressure.

About Us

We are Churchill Estates Management Ltd, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, providing property services and customer care to over 11,000 retired people.



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