Customer Service Representative
4 weeks ago
Job Title: Customer Support Specialist
Job Summary:
We are seeking a highly skilled Customer Support Specialist to join our team at ITSS Recruitment. As a key member of our Happiness Team, you will be responsible for delivering exceptional after-sales support to our customers.
Key Responsibilities:
- Provide clear, friendly, and efficient assistance to customers via phone, email, and chat channels.
- Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
- Resolve any service-related issues quickly and professionally.
- Offer advice to customers on how to maximise their energy savings.
- Work collaboratively with internal teams to continuously improve the customer experience.
Requirements:
- Previous experience in customer service, ideally within the energy or utilities sector.
- Excellent communication skills and a genuine passion for helping customers.
- Strong problem-solving skills and the ability to manage challenging situations with patience.
- Interest in the energy industry and a desire to help customers make informed decisions.
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