Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full time

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at ITSS Recruitment. As a key member of our Happiness Team, you will be responsible for delivering exceptional after-sales support to our customers.

Key Responsibilities:

  • Provide clear, friendly, and efficient assistance to customers via phone, email, and chat channels.
  • Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
  • Resolve any service-related issues quickly and professionally.
  • Offer advice to customers on how to maximise their energy savings.
  • Work collaboratively with internal teams to continuously improve the customer experience.

Requirements:

  • Previous experience in customer service, ideally within the energy or utilities sector.
  • Excellent communication skills and a genuine passion for helping customers.
  • Strong problem-solving skills and the ability to manage challenging situations with patience.
  • Interest in the energy industry and a desire to help customers make informed decisions.


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