Contact Centre Director

1 month ago


Dunstable, Central Bedfordshire, United Kingdom ACS Staffing Solutions Full time
Sales Manager Job Description

We are seeking a dynamic and experienced Sales Manager to lead our client's sales team within their outbound sales Call Centre. As a Sales Manager, you will be responsible for converting sales leads into bookings, driving team performance, and fostering business growth.

Key Responsibilities:
  • Reporting to Senior Management, ensuring a thorough understanding of business metrics and KPIs.
  • Maintaining high standards across teams through performance management and regular audits.
  • Forecasting, data analysis, and addressing underperformance promptly.
  • Handling customer issues or complaints efficiently, escalating when necessary.
  • Overseeing recruitment, headcount management, and budgeting for your team.
The Ideal Candidate:
  • Strong leadership skills with a drive for success.
  • Exceptional communication and listening abilities.
  • Proven experience in estate agency or contact centre management in an outbound sale capacity.
  • Self-motivated with the ability to work independently.
  • Professional demeanour with excellent literacy, numeracy, and computer skills.
  • Innovative thinking and forward-looking approach.

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