Hostel Reception and Referral Coordinator
1 month ago
About the Role:
As a key member of our team, you will be responsible for providing exceptional customer service to a diverse range of visitors, including residents, customers, contractors, and internal and external staff. Your friendly and professional demeanor will ensure a welcoming atmosphere for all.
A critical aspect of this role is to assess and vet referrals to ensure suitability for our hostel, updating our database accordingly. You will build strong relationships with contacts from councils and charities across London and outer London, working collaboratively to provide a seamless service.
Your goal will be to deliver a customer-focused service at Lea Bridge reception, including logging repairs and assisting customers with queries. You will also be responsible for monitoring security systems and resident safety through building control systems.
To maintain a safe and clean reception area, you will adhere to procedures, rules, and regulations. You will work closely with a small housing and maintenance team, assisting with administrative duties and tasks for the scheme. You will report directly to the Hostel Team Leader and work within a small team of six day-staff and evening and weekend security guards.
Location: Our hostel is situated in Leyton E10 7EB, with an onsite car park available for staff. The nearest tube station, Walthamstow Centre, is a 20-minute walk, and a short bus ride from Leytonstone and Leyton tube stations.
About You: We are seeking a passionate and empathetic individual with excellent communication and interpersonal skills. As a team player, you will provide an efficient and effective receptionist and referral support service. Experience and knowledge within a housing environment are essential, as you will assess client applications against our scheme's vetting criteria to determine suitability.
We are looking for someone who is organized, flexible, and able to work well under pressure, managing their own workload with minimal supervision. Our comprehensive range of benefits includes 25 days' holiday as standard, a pension scheme, health cash plan, and paid Giving Back Days.
Please note that customer-facing roles may be subject to a DBS check.
-
London, Greater London, United Kingdom London - Dawood and Tanner Specialist Dental Practice Full timeWe are seeking an experienced Reception Manager and Referral Coordinator to join our team. As a key member of our front office team, you will be responsible for managing the reception area, handling patient inquiries, and coordinating referrals. If you have a passion for delivering excellent customer service and a keen eye for detail, we encourage you to...
-
London, Greater London, United Kingdom London - Dawood and Tanner Specialist Dental Practice Full timeWe are seeking a highly skilled Reception Manager and Referral Coordinator to join our team at Dawood and Tanner Specialist Dental Practice in Central London.Key Responsibilities:Providing exceptional customer service to patients and their familiesCoordinating referrals and appointments with our dental teamSupervising and supporting reception staff to ensure...
-
Hostel Frontline Officer
4 weeks ago
London, Greater London, United Kingdom Paradigm Housing Full timeAbout the Role: As a Hostel Receptionist at Paradigm Housing, you will be the initial point of contact for a diverse range of visitors, including residents, customers, contractors, and internal/external staff. Your key responsibility will be to ensure a warm and welcoming reception service, while also handling referrals and vetting applications according to...
-
Hostel Operations Manager
4 weeks ago
London, Greater London, United Kingdom Harvestglen Properties Ltd Full timeJob DescriptionPalmers Lodge is a unique boutique hostel located in a distinctive Victorian Mansion in London, UK. We are seeking an Assistant Hostel Manager to support the General Manager in driving daily operations and achieving business goals.Key Responsibilities:Achieve Business Targets: You will contribute towards achieving revenue and performance...
-
London, Greater London, United Kingdom Portman Dental Care group. Full timeWelcome to a rewarding opportunity as a Lead Dental Reception and Referral Coordinator with PortmanDentex, a renowned Specialist Dental Practice in Central London.We are seeking an experienced professional to join our team, offering a competitive salary of £**25-30 per hour**, equivalent to approximately **£42,000 - £52,400 per year**, based on a...
-
Front Office Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Reception Full timeAbout the Role:The Front Office Operations Coordinator is responsible for supporting the Front of House Manager in supervising and coordinating all activities of the reception department. This role contributes to the hotel's success by ensuring that all check-in and check-out procedures are carried out efficiently and professionally.Key...
-
Dental Practice Leader and Referral Coordinator
4 weeks ago
London, Greater London, United Kingdom Portman Dental Care group. Full timeTransform Your Career as a Reception Manager and Referral CoordinatorIf you're an experienced Reception Manager and Referral Coordinator looking for a rewarding role in a professional environment, look no further than Dawood and Tanner Specialist Dental Practice in Central London. Our multi-disciplinary dental team has been a leader in implant and...
-
Hotel Reception Coordinator
2 days ago
London, Greater London, United Kingdom ME London Hotel Full timeHotel Reception Coordinator Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Hotel Reception Coordinator. The successful candidate will be responsible for coordinating daily operations at Reception, ensuring seamless guest experiences and effective communication with the front office team.This is an excellent...
-
Pathways Transition Coordinator
3 weeks ago
London, Greater London, United Kingdom Change Grow Live Full timeJob OverviewWe are seeking a dedicated and proactive Senior Worker - Pathways Coordinator to join our team at Change Grow Live.This role involves coordinating the smooth transition of individuals from Camden Routes off The Streets (RTS) to Camden hostels, working with hotels, backpacker hostels, and B&B accommodations to arrange temporary stays, and liaising...
-
Reception Services Coordinator
4 weeks ago
London, Greater London, United Kingdom CBRE Full timeJob SummaryAs a key member of the CBRE team, the Reception Services Coordinator will provide exceptional support to the Facilities Coordinator in delivering office administrative, hospitality, and reception services. This role requires a professional and courteous presence, ensuring a positive experience for staff and visitors alike.Key...
-
Reception Services Coordinator
7 days ago
London, Greater London, United Kingdom Millennium Management Full timeJob Title:Reception Services CoordinatorCompany Overview:Millennium Management is a dynamic and innovative investment management firm seeking a highly organized and efficient Reception Services Coordinator to join our team.Job Description:We are looking for an individual who can provide exceptional administrative support to our London office. The successful...
-
Dental Office Manager and Referral Coordinator
4 weeks ago
London, Greater London, United Kingdom Portman Dental Care Full timeRole OverviewAs a highly skilled Reception Manager and Referral Coordinator, we are looking for an individual to join our team at Dawood and Tanner Specialist Dental Practice in Central London. This role would be ideal for someone with experience in a similar position within a dental setting.Key ResponsibilitiesLeading and supervising reception...
-
Reception Services Coordinator
3 weeks ago
London, Greater London, United Kingdom Klarent Hospitality Limited Full timeAs a Reception Services Coordinator at Klarent Hospitality Limited, you will contribute to an exceptional experience for our guests from check-in through check-out.Responsibilities:Ensure an efficient reception experience, including check-in and check-out, and complete audit procedures as required.Keep the Front Office Manager and Reception Supervisors...
-
Lobby Experience Coordinator
24 hours ago
London, Greater London, United Kingdom Portico Corporate Reception Management Full timePortico Corporate Reception Management is seeking an experienced Lobby Experience Coordinator to join their team. In this role, you will be responsible for creating a warm and welcoming lobby space for visitors and staff, ensuring that they have an exceptional experience when interacting with our team.You will work closely with the management team to develop...
-
Facilities Experience Coordinator
2 weeks ago
London, Greater London, United Kingdom Portico Corporate Reception Management Full timeAbout Portico Corporate Reception ManagementWe are looking for a reliable and proactive Facilities Experience Coordinator to join our team in London, on a 6-month maternity cover contract.The role involves delivering an exceptional colleague environment, working closely with the workplace services team, exposed to various aspects of facilities...
-
Patient Services Coordinator
4 days ago
London, Greater London, United Kingdom London - Dawood and Tanner Specialist Dental Practice Full timeAbout You: We welcome your application if you have previous experience as a Reception Manager and Referral Coordinator in a dental setting. Your leadership skills, strong communication abilities, and positive attitude make you an ideal candidate for this role. In return, we offer a competitive salary, indemnity cover, and GDC paid (if eligible), as well as...
-
Residential Support and Referral Coordinator
1 week ago
London, Greater London, United Kingdom Paradigm Housing Full timeAbout Paradigm Housing:We are a housing association that provides high-quality homes and services to residents in London.Job Summary:This role will work as the first point of contact for visitors, including residents, customers, contractors, internal & external staff. The ideal candidate should be able to handle various tasks while maintaining a friendly and...
-
Reception Services Coordinator
4 weeks ago
London, Greater London, United Kingdom Mark's Club Full timeAt Mark’s Club, we are seeking an exceptional Reception Services Coordinator to provide a warm and welcoming experience to our members and their guests. As the first point of contact, you will be responsible for ensuring the highest level of service is provided at all times.The ideal candidate will have previous experience working in a private members’...
-
Reception and Concierge Services Coordinator
2 weeks ago
London, Greater London, United Kingdom GUK Full timeRUK is an established reception and concierge service, renowned for its exceptional attention to detail and commitment to superb customer service.We are seeking a highly organized and proactive individual to join our fast-growing team as a Reception and Concierge Services Coordinator. This exciting opportunity will allow you to provide a warm and welcoming...
-
Assistant Lodge Manager
3 weeks ago
London, Greater London, United Kingdom Harvestglen Properties Ltd Full time £28,000 - £32,000Palmers Lodge is a unique backpacker hostel located in Swiss Cottage, NW3. Open since 2006, we have gained an enviable reputation for offering budget accommodation in a distinctive Victorian Mansion and for providing excellent customer service. As a key member of our team, you will be instrumental in taking our guest experience to new heights. Your Role and...