Hostel Operations Manager

4 weeks ago

London, Greater London, United Kingdom Harvestglen Properties Ltd Full time
Job Description

Palmers Lodge is a unique boutique hostel located in a distinctive Victorian Mansion in London, UK. We are seeking an Assistant Hostel Manager to support the General Manager in driving daily operations and achieving business goals.

Key Responsibilities:

  • Achieve Business Targets: You will contribute towards achieving revenue and performance targets across all areas of hostel operations, including food and beverage, guest services, and activities.
  • Revenue and Cost Management: Responsible for maximizing revenue by managing room occupancy, services, and sales, while also controlling expenses to ensure efficient operations and profitability.
  • Team Management and Support: Support the General Manager in overseeing a team of dedicated employees and occasional volunteers, managing shifts, delegating responsibilities, and training team members.
  • Hands-on Operational Support: Step into various roles as needed, from reception to housekeeping to food and beverage service, ensuring smooth daily operations and exceptional guest experience.
  • Guest Relations and Quality Service: Provide a high standard of service for our guests, making each visitor's stay enjoyable and memorable, and handling any issues professionally.
  • Event Coordination: Plan and oversee hostel events and community-building activities that foster a lively, inclusive environment and encourage guests to connect.
  • Safety and Compliance: Ensure all hostel areas are safe, clean, and compliant with Health & Safety regulations, providing a secure space for both guests and staff.

Requirements:

  • Leadership Experience: Experience in hospitality or customer service, ideally with team management responsibilities, is highly desirable.
  • Operational Knowledge: Experience in running day-to-day hostel or hospitality operations, including housekeeping, reception, food, and beverage service.
  • Customer-Facing Skills: Experience in a face-to-face role with customers, with an ability to handle guest requests and feedback gracefully and effectively.
  • Adaptability and Flexibility: Able to work different shifts, including evenings, weekends, and holidays, and adaptable to various operational roles.
  • Organizational Skills: Strong time management and organizational skills, with the ability to juggle multiple tasks and responsibilities smoothly.

What We Offer:

  • Competitive Pay: £28,000 - £32,000 per year
  • Employee Perks: Access to hostel discounts, events, and activities.
  • Growth and Learning: Opportunities for training and career development in various areas such as Sales & Marketing, Finance, and Food & Beverage.
  • A Unique Work Environment: Be part of an international, dynamic team and engage with a global guest community.

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