Patient Access Coordinator

1 month ago


Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly skilled and dedicated Patient Access Co-ordinator to join our team at East and North Hertfordshire NHS Trust. As a Patient Access Co-ordinator, you will play a vital role in ensuring that patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.

Main Responsibilities
  • Act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways.
  • Provide a professional and efficient point of contact for patients, ensuring that telephone calls and email correspondence are answered within the agreed time and in line with the departmental policy.
  • Identify individual patient needs and co-ordinate support for patient attendance, including accessibility, patient transport, and interpreter services.
  • Support the scheduling of all patients' appointments in line with Trust and National waiting time targets.
  • Attend regular meetings with management and clinical teams to review capacity and support action to utilise clinical capacity.
  • Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.
Working for Our Organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients receive the best care. Our ability to be flexible and innovative in the way we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff and patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause, so that we can consider your application fairly and to get the best out of you during the selection process, please let us know.

We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listening and considering all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.



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