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Patient Access Coordinator
2 months ago
We are seeking a highly organized and communicative Patient Access Co-ordinator to join our team at East and North Hertfordshire NHS Trust. As a key member of our Radiotherapy department, you will play a vital role in ensuring patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.
Main Responsibilities- Act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways.
- Provide a professional and efficient point of contact for patients, ensuring telephone calls and email correspondence are answered within the agreed time and in line with departmental policy.
- Identify individual patient needs and co-ordinate support for patient attendance, including accessibility, patient transport, and interpreter services.
- Support the scheduling of all patients' appointments in line with Trust and National waiting time targets.
- Attend regular meetings with management and clinical teams to review capacity and support action to utilize clinical capacity.
- Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.
At East and North Hertfordshire NHS Trust, we pride ourselves on providing a range of general and specialist services, with a dedicated staff of over 6,000 individuals. Our ability to be flexible and innovative in our approach to delivering services has never been more important than it is now.
We operate four hospitals: The Lister Hospital, New Queen Elizabeth II, Hertford County, and Mount Vernon Cancer Centre. Our ambitious plans aim to make us an outstanding, patient-led Trust, where dedicated staff provide high-quality, compassionate care to our patients.
We are committed to a positive work-life balance for our employees, and we encourage flexible working patterns. We also strive to create a safe and inclusive environment where our staff feel valued and empowered to act in service of our shared purpose.
Person SpecificationWe are seeking a candidate with excellent interpersonal and communication skills, as well as the ability to manage their own time and prioritize tasks. A basic knowledge of computers and keyboard skills are also essential. Experience in customer service and supporting cancer patients is desirable.
We are committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community. We welcome applications from everyone, regardless of their background, and we are proud to be a Disability Confident employer.
