Radiotherapy Accessibility Coordinator

Job Overview

We are seeking a highly skilled and compassionate individual to join our team as a Radiotherapy Accessibility Coordinator at East and North Hertfordshire NHS Trust. This exciting opportunity will allow you to make a real difference in the lives of our patients and contribute to the delivery of outstanding care and service.

The successful candidate will work closely with cancer patients to identify social and support needs through the completion of electronic holistic needs assessments (eHNA). They will assist with discharge planning to prevent increased length of stay and improve patient experience.

The role will involve liaising with community and social services, as well as working with existing accessibility coordinators within Mount Vernon to ensure a seamless service across the cancer centre, particularly for vulnerable patients.

As a member of our multi-disciplinary team, the post holder will contribute to service provision by providing elements of direct and indirect patient care and clerical work. They will be expected to facilitate and support care delivery, information giving, and communication and coordination.

The successful candidate will also have the additional benefits of being a Macmillan post holder.

Main Duties of the Job

The duties of this role will be varied and dependent on the support needed on a daily basis by the nursing staff. Key responsibilities will include:

• Supporting patients to complete electronic holistic needs assessments, identifying concerns, and supporting the implementation of the care plan.
• Working closely with staff across the cancer centre and within the community to support patients' social and support needs.
• Receiving patient calls and making pre-planned outbound calls to patients to assess ongoing needs.
• Supporting vulnerable patients and those with complex support and care requirements within the specialist cancer inpatient environment.

Working for Our Organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients receive the best care. Our ability to be flexible and innovative in the way we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff and patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause, so that we can consider your application fairly and to get the best out of you during the selection process, please let us know.

We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns, and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed Job Description and Main Responsibilities

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research, and patient experience the Cancer Centre already delivers.

In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person SpecificationQualifications/TrainingEssential Criteria

• Secondary Education GCSE Maths and English or equivalent
• NVQ 4 equivalent

Desirable Criteria

• Assistant Practitioner Foundation Degree in Health and Social Care

Previous ExperienceEssential Criteria

• Relevant experience in a healthcare setting at Band 3 or above
• A range of administrative/secretarial skills
• Knowledge of cancer and treatments, interventions, and terminology
• Handling telephone enquiries

Desirable Criteria

• NHS experience

SkillsEssential Criteria

• Good communication and presentation skills
• Good verbal/written and interpersonal skills
• Excellent organisational skills
• Good management and prioritisation or workload skills
• Able to work on own initiative and unsupervised but also as a team member.
• Enthusiasm and willingness to support other members of the team.
• Collaborate with multi-professional service users internal and external at all levels
• Ability to work well under pressure
• Confidentiality
• Initiative, flexibility, and adaptability
• Ability to motivate self and others
• Flexibility and adaptable to changing needs of the service

Desirable Criteria

• Has insight into care needs of people with cancer or long-term health condition

Our values

We want our staff to believe in, demonstrate, and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate, and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice, and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity, and inclusion for all job applicants, staff, patients, and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular, we encourage applications from candidates with disabilities, and candidates from Black, Asian, and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans, and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognising diverse challenges and creating a supportive environment where carers feel valued.

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