Patient Access Coordinator

4 weeks ago

Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly skilled and dedicated individual to join our team as a Patient Access Coordinator at East and North Hertfordshire NHS Trust. As a key member of our team, you will play a vital role in ensuring that patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.

Our team is committed to delivering exceptional patient care and service, and we are looking for someone who shares our vision and values. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Main Responsibilities:

  • Act as a point of contact for queries relating to scheduling of patient appointments and coordination of patient treatment pathways.
  • Provide a professional and efficient point of contact for patients, ensuring that their needs are met and their concerns are addressed.
  • Identify individual patient needs and coordinate support for patient attendance, including accessibility, patient transport, and interpreter services.
  • Support the scheduling of all patients' appointments in line with Trust and National waiting time targets.
  • Attend regular meetings with management and clinical teams to review capacity and support action to utilize clinical capacity.

Working for Our Organisation:

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide, and our 6,000 or so dedicated staff ensure our patients receive the best care. We run four hospitals: The Lister Hospital, New Queen Elizabeth II, Hertford County, and Mount Vernon Cancer Centre. We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.

Our Values:

We want our staff to believe in, demonstrate, and live our values in everything we do. Our values are:

  • Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate, and grow together.
  • Respect: We create a safe environment where we are curious about the lived experience of others, seek out best practice, and are open to listening and hearing new ideas.
  • Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Person Specification:

We are looking for someone with the following skills and qualifications:

  • NVQ level 3 or equivalent in a relevant field.
  • GCSE English or equivalent.
  • GCSE Mathematics or equivalent.
  • Experience in customer service and supporting cancer patients.
  • Good interpersonal and communication skills, organizational ability, and ability to manage own time and prioritize tasks.

What We Offer:

We offer a competitive salary, a High Cost Area Supplement of 15% of your basic salary, and a range of benefits, including flexible working hours and a supportive work environment. We are committed to equality, diversity, and inclusion and welcome applications from everyone regardless of their background.

How to Apply:

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a covering letter, to our website.

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