Patient Access Coordinator

2 days ago


Northwood, Greater London, United Kingdom East and North Hertfordshire NHS Trust Full time
Job Overview

We are seeking a highly skilled Patient Access Co-ordinator to join our team at East and North Hertfordshire NHS Trust. As a key member of our radiotherapy department, you will play a vital role in ensuring patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.

Main Responsibilities
  • Act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways.
  • Provide a professional and efficient point of contact for patients, ensuring telephone calls and email correspondence are answered within the agreed time and in line with departmental policy.
  • Identify individual patient needs and co-ordinate support for patient attendance, including accessibility, patient transport, and interpreter services.
  • Support the scheduling of all patients' appointments in line with Trust and National waiting time targets.
  • Attend regular meetings with management and clinical teams to review capacity and support action to utilise clinical capacity.
  • Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.
Working for Our Organisation

At East and North Hertfordshire NHS Trust, we pride ourselves on providing high-quality, compassionate care to our patients. Our team is dedicated to delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are committed to a positive work-life balance for our employees, and we encourage flexible working arrangements to support our staff's well-being. We are also proud to be a Disability Confident employer and have achieved our status in 2019.

Person Specification

We are seeking a candidate with excellent interpersonal and communication skills, organisational ability, and the ability to manage their own time and prioritise tasks. A basic knowledge of computers and keyboard skills are also essential. Experience in customer service and supporting cancer patients is desirable.

We value diversity and inclusion and are committed to creating a workforce that represents the communities we serve. We welcome applications from candidates with disabilities and those from Black, Asian, and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.



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