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Patient Access Coordinator
2 months ago
We are seeking a highly organized and communicative Patient Access Co-ordinator to join our team at East and North Hertfordshire NHS Trust. As a key member of our Radiotherapy department, you will play a vital role in ensuring patients receive timely and appropriate appointments for outpatient and inpatient radiotherapy and chemotherapy treatment.
Main Responsibilities- Act as a point of contact for queries relating to scheduling of patient appointments and co-ordination of patient treatment pathways.
- Provide a professional and efficient point of contact for patients, ensuring telephone calls and email correspondence are answered within the agreed time and in line with departmental policy.
- Identify individual patient needs and co-ordinate support for patient attendance, including accessibility, patient transport, and interpreter services.
- Support the scheduling of all patients' appointments in line with Trust and National waiting time targets.
- Attend regular meetings with management and clinical teams to review capacity and support action to utilize clinical capacity.
- Assist in investigating any complaints or incidents that arise in relation to scheduled appointments.
At East and North Hertfordshire NHS Trust, we pride ourselves on providing high-quality, compassionate care to our patients. Our team is dedicated to delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
We are committed to a positive work-life balance for our employees, and we encourage applications from those who value flexibility and work-life balance.
Person SpecificationWe are seeking a candidate with excellent communication and interpersonal skills, as well as the ability to work under pressure and prioritize tasks effectively. A basic knowledge of computers and keyboard skills are also essential.
We welcome applications from candidates with disabilities and those from Black, Asian, and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities.
