Technical Support Specialist

2 days ago


Slough, Slough, United Kingdom Excis Ltd Full time

We are seeking a skilled Field Engineer to support our dynamic client environment in Slough. The ideal candidate will provide onsite and desk-side support to end-users, troubleshooting PC issues and ensuring the smooth functioning of PCs and peripherals.

Key Responsibilities:

  1. Provide onsite support to end-users.
  2. Troubleshoot and resolve PC issues, following guidance from designated points of contact.
  3. Ensure all incidents and requests are handled within established SLAs in a high-pressure environment.
  4. Build, configure, and troubleshoot hardware, including installation of company-standard images on PCs and laptops.
  5. Maintain accurate records of all tickets daily.
  6. Support meeting room environments, including video conferencing setups.
  7. Provide technical support for peripherals like printers, scanners, and mobile devices.
  8. Assist with data backup and restoration as needed.

Requirements:

  1. Highly skilled Field Engineer with expertise in troubleshooting and resolving PC issues.
  2. Ability to work under pressure and meet established SLAs.
  3. Strong communication and customer service skills.


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