Technical Support Specialist
2 days ago
We are seeking a skilled Field Engineer to support our dynamic client environment in Slough. The ideal candidate will provide onsite and desk-side support to end-users, troubleshooting PC issues and ensuring the smooth functioning of PCs and peripherals.
Key Responsibilities:
- Provide onsite support to end-users.
- Troubleshoot and resolve PC issues, following guidance from designated points of contact.
- Ensure all incidents and requests are handled within established SLAs in a high-pressure environment.
- Build, configure, and troubleshoot hardware, including installation of company-standard images on PCs and laptops.
- Maintain accurate records of all tickets daily.
- Support meeting room environments, including video conferencing setups.
- Provide technical support for peripherals like printers, scanners, and mobile devices.
- Assist with data backup and restoration as needed.
Requirements:
- Highly skilled Field Engineer with expertise in troubleshooting and resolving PC issues.
- Ability to work under pressure and meet established SLAs.
- Strong communication and customer service skills.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Slough, Slough, United Kingdom Excis Compliance Full timeWe're seeking a skilled Field Engineer to join our team at Excis Compliance. As a Level 2 Field Engineer, you'll provide hands-on support for PCs, peripherals, and network systems, helping end-users resolve technical issues and ensuring seamless operations.Key Responsibilities:Provide onsite and desk-side support.Troubleshoot and resolve technical issues...
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