Practice Manager
1 week ago
Job Title: Practice Manager
Company: London Cataract Centre
Job Type: Full-time
Location: In person
Salary: From £37,000.00 per year
About the Role:
The London Cataract Centre is seeking an experienced Practice Manager to oversee the day-to-day operations of our ophthalmology surgical facility. As a key member of our team, you will be responsible for managing staff, optimizing operational efficiency, ensuring compliance with healthcare regulations, and maintaining high standards of patient care.
Key Responsibilities:
- Operational Management:
- Oversee the daily operations of the surgical facility, ensuring efficient and effective workflow.
- Manage scheduling of surgeries, patient appointments, and ensure optimal use of surgical suites.
- Ensure that all surgical equipment and supplies are adequately stocked, maintained, and in good working order.
- Develop and implement operational policies and procedures to enhance efficiency and patient care.
- Staff Management:
- Lead, manage, and mentor a team of administrative and clinical staff, including training, and performance evaluations.
- Foster a positive work environment that encourages teamwork, accountability, and professional growth.
- Coordinate with HR to manage staff schedules, payroll, and compliance with employment laws.
- Financial Management:
- Prepare and manage the facility's budget, including monitoring expenses, revenue, and financial performance.
- Work with billing and coding staff to ensure accurate and timely billing processes.
- Identify opportunities for cost reduction and revenue enhancement without compromising patient care.
- Regulatory Compliance:
- Ensure the facility complies with all local regulations, including health and safety standards.
- Oversee accreditation processes and ensure ongoing compliance with accrediting bodies.
- Implement and monitor protocols for infection control, patient privacy, and other regulatory requirements.
- Patient Experience:
- Ensure a high level of patient satisfaction by managing the quality of patient care and services.
- Address and resolve patient complaints or concerns promptly and professionally.
- Work with staff to continuously improve the patient experience and service delivery.
- Strategic Planning and Growth:
- Participate in strategic planning for the facility's growth and expansion of services.
- Collaborate with Medical director and surgeons to identify opportunities for new procedures and services.
- Develop and execute marketing strategies to promote the facility and attract new patients.
- Qualifications:
- Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).
- A minimum of 5 years of experience in management, with at least 2 years in a surgical or medical facility.
- Strong knowledge of healthcare regulations, surgical procedures, and operational best practices.
- Proven experience in managing budgets, financial analysis, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle high-pressure situations and make critical decisions quickly.
- Proficiency with MS Office Suite.
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