Practice Support Assistant
2 weeks ago
About the Role
We are seeking a highly motivated and experienced individual to join our team as a Receptionist and Administrator at The Muswell Hill Practice. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our patients and ensuring the smooth running of our reception area.
Key Responsibilities
- Front Desk Operations
- Manage patient bookings and appointments
- Deal with patient inquiries and provide accurate information
- Operate the telephone system and transfer calls as needed
- Administrative Tasks
- Process patient payments and record transactions
- File correspondence and maintain patient records
- Scanning and sorting incoming mail and documents
- Team Support
- Work collaboratively with the Practice Manager and Lead Receptionist to achieve team goals
- Provide support to other team members as needed
- Health and Safety
- Ensure a safe and clean working environment
- Report any potential hazards or risks to the Practice Manager
- Confidentiality and Data Protection
- Maintain confidentiality and handle sensitive information with discretion
- Comply with Practice policies and procedures regarding data protection
Requirements
- Education
- GCSE or equivalent qualification
- Experience
- 1 year of customer service experience
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of administrative software
Working Hours
35 hours per week, Monday to Friday, with a rota system of morning and evening shifts
Salary
£11.95 per hour, rising to £12.35 per hour following successful completion of probation
Holiday Entitlement
4 working weeks per year, rising to 5 weeks after 5 years
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