Customer Service Representative
3 weeks ago
Job Title: Customer Service Advisor
About the Role:
We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. The ideal candidate will have previous experience working in a call centre environment and excellent ICT knowledge.
Key Responsibilities:
- Deal courteously and responsively with enquiries or requests from service users for assistance on any question that may arise, and aim to resolve the maximum number of enquiries at the first point of contact.
- Respond to customer correspondence in accordance with service standards, seeking advice only on complex issues and service areas outside their immediate knowledge.
- Process contacts, recording information in accordance with procedures and where necessary, maintaining and updating records on the CRM system.
- Answer incoming calls promptly and make the required connection after ascertaining the nature of the business of the caller.
- Seek out answers to enquiries which have not been asked before or are of an unusual/inrequent nature, under the guidance of a supervisor.
Requirements:
- Previous experience working in a call centre environment is essential.
- Good ICT knowledge is essential.
- Experience working in a similar role for a local authority is highly desirable.
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