Customer Service Ambassador
3 weeks ago
Job Summary
We are seeking a skilled and friendly Guest Experience Expert to join our team at Marriott International. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and creating memorable experiences for our guests.
Key Responsibilities
- Process guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process
- Provide guests with information and assistance to enhance their stay, including local recommendations and hotel amenities
- Address guest requests and concerns in a professional and courteous manner
- Collaborate with other hotel departments to ensure seamless guest service
- Maintain a safe and clean work environment, adhering to company policies and procedures
Requirements
- High school diploma or equivalent required; some college or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Physical stamina to stand for long periods and move around the hotel
What We Offer
Marriott International is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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