Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a courteous and professional manner
- Process customer contacts and maintain accurate records on our CRM system
- Seek out answers to customer inquiries and provide solutions to complex issues
- Work collaboratively with colleagues to achieve team goals and objectives
Requirements:
- Previous experience working in a call centre environment is essential
- Good ICT knowledge is essential
- Experience working in a similar role for a local authority is highly desirable
About the Role:
This is a contract position with a scope for extension, working full-time hours. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
How to Apply:
Please submit your application via the contact details provided. We look forward to hearing from you.
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