Customer Service Representative

4 weeks ago


Bexleyheath, Greater London, United Kingdom Novax Recruitment Ltd Full time
Customer Service Advisor Job Description

We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a courteous and professional manner
  • Process customer contacts and maintain accurate records on our CRM system
  • Seek out answers to customer inquiries and provide solutions to complex issues
  • Work collaboratively with colleagues to achieve team goals and objectives

Requirements:

  • Previous experience working in a call centre environment is essential
  • Good ICT knowledge is essential
  • Experience working in a similar role for a local authority is highly desirable

About the Role:

This is a contract position with a scope for extension, working full-time hours. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

How to Apply:

Please submit your application via the contact details provided. We look forward to hearing from you.



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