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Customer Service Representative

1 month ago

Bexleyheath, Greater London, United Kingdom Buzz Bingo Full time

Customer Service Role

We are seeking a Customer Service Representative to join our team at Buzz Bingo. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring they have an outstanding experience every time they visit the Club.

The Role

As a Customer Service Representative, you will be the face of our Club, responsible for building rapport and relationships with our customers. You will be flexible and able to work across all areas of the Club, from front of house to the bar area and kitchen.

Key Responsibilities

  • Provide exceptional customer service, ensuring customers have an outstanding experience every time they visit the Club
  • Be flexible and able to work across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a Safer Gambling Environment for all customers and colleagues across all channels

Requirements

  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills, able to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge
  • Confidence in challenging the way things are done and ensuring all customers follow company policies and standards

What We Offer

  • Help@Hand – a wellbeing app for you and your family
  • Thrive App – for mental wellbeing, approved by the NHS
  • My Eva – an online financial expert
  • Buzz Brights Apprenticeships, including Customer Service Level 3
  • Buzz Learning, our digital learning platform
  • In-house Training, including Fire safety, Food safety 1 & 2, COSHH, and more
  • Access to Trained Mental Health Advocates
  • 4 weeks Annual Leave plus Public Holidays
  • Staff discount on bingo tickets, food, and soft drinks
  • Refer a Friend Scheme
  • Pension Scheme