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Emergency Services Call Handler

1 month ago

Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full time
Job Overview

We are seeking a skilled and compassionate individual to join our Clinical Contact Centre Team as a 999 Call Handler. As a key member of our team, you will play a vital role in responding to emergency calls and providing high-quality patient care.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced and dynamic environment. You will be required to work an alternating shift pattern, including out-of-hours, bank holidays, and weekend duties.

Main Duties

As a 999 Call Handler, you will be responsible for:

  • Liaising with members of the public and healthcare professionals
  • Providing accurate and timely information to callers
  • Working collaboratively with colleagues to ensure seamless service delivery

We value diversity and inclusivity, and welcome applications from candidates with a range of backgrounds and experiences. If you are a motivated and empathetic individual who is passionate about delivering exceptional patient care, we encourage you to apply.

Working for Our Organisation

We are proud to be part of the Welsh Ambulance Services NHS Trust, a team of over 4,000 remarkable people who work together to deliver world-class patient care across Wales. Our organisation is committed to creating an inclusive and supportive environment, where everyone has the opportunity to thrive.

We are keen to break down barriers and encourage applications from under-represented groups, including those from BME communities and disability groups. If you are looking for a challenging and rewarding career that makes a real difference, we invite you to join our team.