Emergency Response Coordinator
4 weeks ago
The Welsh Ambulance Service NHS Trust is seeking a skilled and compassionate individual to join their Clinical Contact Centre Team as a 999 Call Handler.
This role is a critical link in the chain of life, requiring the ability to input details accurately and efficiently onto a computer system while listening to and communicating with members of the public and healthcare professionals.
Good interpersonal skills and experience working in small teams are beneficial in this fast-paced environment, where unpredictability and pressure are inherent in handling 999 calls.
Main Duties:
- Liaise with members of the public and healthcare professionals to provide effective communication and customer care.
- Work an alternating shift pattern of variable length, including out-of-hours, bank holidays, and weekend duties.
- Develop the ability to speak Welsh is desirable for this post, with Welsh and/or English speakers equally welcome to apply.
Working for Our Organisation:
The Trust values diversity and inclusivity, with a workforce of over 4,000 remarkable people contributing to the delivery of world-class patient care across Wales.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service.
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