Ambulance Emergency Response Specialist

4 weeks ago


Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full time
Job Overview

The Welsh Ambulance Service NHS Trust is seeking a skilled and compassionate individual to join their Clinical Contact Centre Team as a 999 Call Handler. This role is a vital link in the chain of life, requiring the ability to input details accurately and efficiently onto a computer system.

Effective listening and keyboard skills are essential for success in this position. The environment can be pressured and challenging, with unpredictable 999 calls requiring good interpersonal skills and experience working in small teams.

Main Duties:

  • Liaise with members of the public and healthcare professionals, demonstrating excellent communication and customer care skills.
  • Work an alternating shift pattern of variable length, including out-of-hours, bank holidays, and weekend duties.
  • The ability to speak Welsh is desirable, but Welsh and/or English speakers are equally welcome to apply.

Working for Our Organisation:

The Welsh Ambulance Service NHS Trust is a diverse and inclusive workplace, comprised of over 4,000 remarkable people who contribute to delivering world-class patient care across Wales. We value diversity and seek to create an environment where inclusivity matters.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whether you're looking for a fulfilling, challenging, and rewarding career, we invite you to explore the possibilities with us.



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