Telehealth Practitioner
6 days ago
About the Role
">This exciting opportunity is for a highly skilled Telehealth Practitioner to join our team, working autonomously to assess, advise, and treat callers with a wide range of conditions. As a key member of our multidisciplinary team, you will utilize your strong clinical skills and sound judgement to provide safe and effective telephone clinical assessments.
Job Responsibilities
- Undertake telephone triage assessments efficiently and effectively, identifying the most appropriate intervention to meet the needs of patients using best clinical practice and adhering to Trust Policy, protocols, and guidelines.
- Work primarily in an autonomous capacity, assessing, advising, and treating callers within agreed guidelines.
- Exercise professional autonomy and clinical judgement by critically analysing complex information utilizing clinical decision support software (CDSS), generic symptomatic assessment tools/frameworks, or the Emergency Communication Nurse System (ECNS).
- Refer to other members of the multidisciplinary team as appropriate.
- Manage calls safely, clinically, and situationally, based on caller's needs.
- Identify emergency situations and redirect care appropriately.
- Provide self-care advice to empower callers to manage their symptoms at home when necessary.
- Support callers to CHOOSE WELL by advising on the correct use of primary care, emergency services, and other health or social care organizations.
About Us
The Welsh Ambulance Services NHS Trust is committed to providing high-quality patient care across Wales. We value diversity and inclusivity, encouraging applications from under-represented groups. Our diverse and varied careers offer opportunities right across the service, ensuring that each role is fulfilling, challenging, and rewarding.
What You'll Need
- NMC Registered Nurse (adult or Child) or HCPC Registered Paramedic with demonstrable post-registration experience in front-line services.
- Evidence of regular update training and continuous personal/professional development as required by the regulating body.
- Able to demonstrate the Trust values and behaviours.
- Strong listening and communication skills, empathy, and the ability to reassure patients and family members/friends in crisis situations.
- Able to work independently, take instructions, and demonstrate team-working capabilities.
- Sound clinical decision-making, risk management, and stress-defusing abilities.
- High levels of current clinical knowledge, computer literacy, and a commitment to personal and professional development.
- Flexibility to work rotating shifts, including nights and weekends, and travel to other sites as required.
Why Join Us?
We offer a competitive salary of approximately £32,000-£43,000 per annum, depending on experience, and a comprehensive benefits package. If you are passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity to join our team.
