Insurance Claims Specialist

3 days ago


Cwmbran, Torfaen County Borough, United Kingdom Acorn by Synergie Full time
Job Description

Acorn by Synergie is working with a specialist construction company seeking a Claims Handler to join their team. The successful candidate will be responsible for managing insurance claims related to maintenance repair claims, liaising with customers, clients, and suppliers.

Key Responsibilities
• Effectively manage all elements of an insurance claim to ensure timely progression.
• Field incoming and make outbound calls to progress claim status.
• Create and update records of claims progress and milestones on our dedicated Claims Management System, including conversation notes and electronic files.
• Manage suppliers to facilitate claim progression.
• Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements.
• Update policyholders verbally and in writing of the status of key claim milestones.
• Update insurer clients verbally or in writing as required.

Requirements
• Experience in claims insurance market or financial sector in a customer service capacity.
• Strong understanding of Microsoft Office, specifically Excel.
• Ideally have experience in complaint management and resolution in an FCA regulated industry.
• Ideally have experience in producing and reporting on internal team performance (MI).

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