Digital Sales Consultant

1 day ago

Hull, Kingston upon Hull, United Kingdom Mercedes Benz Hull Full time
About the Role

We are seeking a highly skilled and professional sales individual to join our team at Mercedes Benz Hull. As a Digital Sales Advisor, you will play a key part in the continued growth of our internet sales division.

Key Responsibilities
  • Take enquiries generated by our strategic partners and convert these to sales using your strongly developed relationship building and negotiation skills, whilst delivering outstanding customer service.
  • Work with multiple enquiries communicating with customers by telephone and email.
  • Prepare specifications and quotes using defined discount structures.
  • Maintain and update the customer database with all activity.
  • Negotiate to a sale, including dealing with potential part exchanges.
  • Verify stock availability and offer readily available alternatives to your customers where applicable.
  • Provide regular updates to customer on vehicle progress.
  • Provide support to colleagues and management within the scope of day to day operations, both in relationship to customers contact and internal systems and processes.
  • Maintain positive relationships with our preferred partners, whilst seeking out opportunities to develop new partnerships.
  • Make prospecting calls to our existing customers, and manage enquiries generated from our marketing campaigns.
Requirements
  • Previous experience of working in a sales environment is considered essential.
  • Able to demonstrate a track record of achievement in both sales and customer service.
  • Is able to follow a compliant sales process, and can communicate over the telephone and via email in a professional manner.
  • Is able to engage customers and build relationships.
  • Has a genuine interest and passion for the motor industry, keeping abreast of developments.
  • Is numerate and analytical with strong attention to detail and possesses intermediate IT skills.
  • Is able to take complex issues and present in an easy to understand way.
  • Embraces new ideas and thinking; eager to learn and develop their self.
What We Offer
  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Company Events

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