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Digital Sales Consultant
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We are seeking a highly skilled and experienced sales professional to join our team at Mercedes Benz Hull as a Digital Sales Advisor. This is an exciting opportunity to be part of a rapidly expanding department in a growth area of vehicle sales.
Key Responsibilities- Work with multiple customer enquiries, communicating with customers to convert them into sales using strong relationship building and negotiation skills.
- Prepare specifications and quotes using defined discount structures.
- Prepare and explain finance quotes and products using pre-determined rates and terms, in a compliant way which follows the ethos of "Treating Customers Fairly".
- Maintain and update the customer database with all activity.
- Negotiate to a sale, including dealing with potential part exchanges.
- Verify stock availability and offer readily available alternatives to customers where applicable.
- Provide regular updates to customers on vehicle progress.
- Provide support to colleagues and management within the scope of day to day operations, both in relation to customer contact and internal systems and processes.
- Maintain positive relationships with our preferred partners, whilst seeking out opportunities to develop new partnerships.
- Make prospecting calls to existing customers, and manage enquiries generated from our marketing campaigns.
- Previous experience of working in a sales environment is considered essential.
- Able to demonstrate a track record of achievement in both sales and customer service.
- Is able to follow a compliant sales process, and can communicate in a professional manner.
- Is able to engage customers and build relationships.
- Has a genuine interest and passion for the motor industry, keeping abreast of developments.
- Is numerate and analytical with strong attention to detail and possesses intermediate IT skills.
- Is able to take complex issues and present in an easy to understand way.
- Embraces new ideas and thinking; eager to learn and develop their self.
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Company Events
