Insurance Complaints Resolution Professional

1 month ago


Romford, Greater London, United Kingdom HCLTech Full time
Job Description

HCLTech is a leading provider of technology and IT services, and we are currently seeking an Insurance Complaints Resolution Professional to join our team.

This role offers a unique opportunity to work with a dynamic organization, delivering exceptional customer service and resolving complex complaints.

Responsibilities:

  • Resolve complaints received from policyholders and IFAs via multichannel platforms.
  • Maintain high-level service standards, ensuring timely resolution of customer issues.
  • Liaise with internal and external stakeholders to achieve desired outcomes.
  • Work collaboratively with colleagues to drive process improvements.

Salary Information: We offer a competitive salary of $52,000 per annum, reflecting the importance of this role in delivering exceptional customer service.



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