Customer Support Operations Specialist

5 days ago


Swindon, Swindon, United Kingdom Infotree Global Solutions Full time

We are seeking an experienced Customer Support Operations Specialist to join our team at Infotree Global Solutions. As a key member of our Customer Operations Support team, you will collaborate closely with a team of dedicated Supply Chain Analysts to ensure smooth and timely execution of orders and shipments for our EMEA customers.

Key Responsibilities:
  • Order Fulfillment & Support: Manage the full cycle of order fulfillment, including creating, modifying, and cancelling orders as needed.
  • Customer Queries: Address transactional queries related to lead times, shipment statuses, and related logistics, providing accurate and timely updates to our valued customers.
  • Data Reporting & Analysis: Support team data reporting activities, including pulling data, analyzing reports, and updating dashboards (training provided).
  • Logistics Collaboration: Work closely with the logistics team to track shipment statuses and conduct data analysis on logistics performance.
  • Process Documentation: Develop and document new workflows to streamline processes and support training efforts.
What Makes You a Great Fit:
  • Interpersonal Skills: You bring emotional intelligence, active listening, and empathy to every customer interaction.
  • Communication Expertise: A clear and professional communicator skilled at building productive networks and leading valuable discussions.
  • Data-Driven Mindset: Able to identify patterns, think strategically, and provide creative solutions based on data insights.
  • Organized & Flexible: Highly organized with a strong ability to prioritize tasks and adapt quickly in response to dynamic market needs.
  • Collaborative & Problem-Solving Focused: Proven track record of working well in teams and solving cross-functional issues with a proactive attitude.

The estimated salary for this position is around $75,000 - $100,000 per year, based on experience.



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