Care Home Operations Specialist
3 days ago
We are looking for a highly organized and efficient Care Home Operations Specialist to join our team at Crooton. In this role, you will be responsible for managing various aspects of our care home's operations, including customer experience, HR, recruitment, payroll, finance, and supervising junior members of the administration team.
">About the RoleThis is an exciting opportunity to work with a dynamic team in a fast-paced environment. As a Care Home Operations Specialist, you will be responsible for promoting a warm and welcoming environment for residents, staff, and visitors, managing enquiries and showrounds of the home, driving the occupancy and reputation of the Care Home, and supporting resident and family feedback.
Key Responsibilities- Promote a warm and welcoming environment for residents, staff, and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home-based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
To be successful in this role, you will need:
- Experience in a customer-facing role
- Previous involvement in HR administration and recruitment
- A high level of attention to detail and the ability to prioritise
- Proficient user of Microsoft, specifically Word, Excel, and Outlook
- CIPD qualification would be beneficial
£31,000 per annum + fantastic benefits package. Our benefits include a Rewarding Excellence bonus, unlimited access to our generous refer a friend scheme, access to a wide range of retail and leisure discounts, and more.
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