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European Commercial Operations Manager
1 month ago
Location: London
Job Description:
The European Commercial Operations Manager plays a critical role in L.E.K.'s European Commercial Team, a high-energy, service-oriented, analytical team committed to driving revenue growth in the region. The role reports to the European Chief Commercial Officer and works closely with leaders of commercial functions to ensure best-in-class stakeholder engagement and effective decision-making.
Key areas of focus include:
- Operational support for commercial functions: Reporting and analyzing outcomes and ROI for activities and initiatives; streamlining business processes; enabling stakeholder communication and engagement; budgeting and cost analysis; function strategic planning and prioritization.
- Business performance reporting: Focus on pipeline and sales conversion analysis; sector revenue performance vs. budgets; revenue mix analysis by sector, service line, client segment, and geography.
- Pricing analysis: Support for deployment of pricing strategies, including strategic discounting, client acquisition, and client value analysis.
- Revenue budgeting: Support detailed revenue budgeting managing the matrix of sectors and service lines.
- Digital enablement: Optimization of enterprise software and data assets, and deployment of generative AI and ML to improve processes and reveal insights.
- Go-to-market coordination: Coordination in critical areas such as European private equity, new service lines, and geographic expansion.
- Key account management: Development and maintenance of complex strategic relationship frameworks and loyalty programs.
- Complex proposals and RFPs: Support for proposals and RFPs.
- Market sentiment synthesis: Communicate market sentiments and business intelligence back to stakeholders.
- Ethical wall processes: Support where required to protect clients and mitigate risk.
- Regional and global initiatives: Support across regional and global bodies and initiatives where EUR CCO is involved.
- Independent insights development: Develop insights and recommendations regarding all of the above, presenting them in relevant forums.
A successful Commercial Operations Manager likely has experience in a consulting firm or a closely adjacent organization with a track record of high performance across analytical/technical capabilities and senior stakeholder engagement:
- Independently manage a varied and dynamic set of priorities.
- High degree of commercial acumen and experience working on high-stakes strategic and organizational issues.
- Ability to engage with a large roster of senior stakeholders.
- Excellent quantitative analytics, including fluency in Excel and experience with advanced analytics platforms (e.g., Tableau, PowerBI, Alteryx).
- Masterful MS Office skills, particularly in developing presentations for C- and Board-level audiences.
- Outstanding written and verbal communication skills.
- Ability to develop rapid fluency in relevant enterprise software platforms (e.g., Salesforce, SAP, SharePoint).
- Primary and secondary research abilities.
- Highly collaborative and adaptable.
- Intellectually rigorous and curious.
- Minimum of 2 years' experience in a strategy consulting environment or equivalent.
This role will be based in our London office.
