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Customer Service Specialist

2 months ago


Aylesbury, Buckinghamshire, United Kingdom Lookers Full time

Overview:

An exciting opportunity awaits within the Aftersales Team at Lookers. As a Service Advisor, you will be instrumental in scheduling MOTs, services, and repair tasks for our clientele. Become a part of a vibrant team where you can enhance your professional skills.

Key Responsibilities:

  • Manage appointment scheduling and engage with customers regarding their vehicles
  • Provide guidance on warranty entitlements and suggest additional components
  • Keep comprehensive customer records and offer updates on service status
  • Address customer queries in person, via telephone, and through online platforms

Candidate Profile:

We seek individuals who possess a true enthusiasm for delivering outstanding customer service. Excellent communication abilities and the capacity to operate both autonomously and collaboratively are crucial. Previous experience in a comparable position within the automotive sector is advantageous.