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Service Coordinator

2 months ago

Tiverton, Devon, United Kingdom dormakaba Full time

Are you a practical, organized, and capable individual who thrives in a fast-paced environment and enjoys solving complex problems?

We are seeking a skilled Service Coordinator to join our team at dormakaba. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.

A Job That Matters: Your Responsibilities

In this role, you will work closely with our field service technicians to plan, prioritize, and organize their daily operations. You will be responsible for building strong relationships with our technicians, customers, and other stakeholders to ensure seamless communication and collaboration.

You will also be responsible for:

  • Coordinating service schedules and ensuring timely delivery of services
  • Liaising with customers to arrange visits, provide updates, and resolve any issues
  • Collaborating with our team to identify and implement process improvements

Experience That Matters: Your Skills

We are looking for someone with:

  • Excellent customer service skills, with the ability to communicate effectively with internal and external clients
  • IT literacy, with knowledge of MS Office products and experience with CRM systems (training will be provided)
  • Proven problem-solving skills and ability to work in a pressurized environment
  • A calm and confident manner, with a positive attitude and a willingness to go the extra mile for our customers

A Workplace That Matters: A Fulfilling Career

At dormakaba, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our benefits package includes:

  • 25 days annual leave + bank holidays
  • Boost your holiday to 28 days with our holiday purchase scheme
  • Significant quarterly bonus scheme
  • SMART pension scheme
  • 2 x life insurance
  • Enhanced maternity/paternity benefits
  • Medical insurance & medical cash plan
  • Employee advice service
  • Employee discount platform
  • Internal recognition & reward schemes

Is this the right opportunity for you? Apply online today to take the first step in your career journey with dormakaba.