Service Coordinator

3 weeks ago


Tiverton, Devon, United Kingdom dormakaba Full time

Are you an organized and responsible individual who thrives in a fast-paced environment?

We are seeking a Service Coordinator to join our security and access control team. As a key member of our operation, you will play a crucial role in ensuring we meet our customers' expectations.

A Job That Matters: Your Tasks

In this role, you will collaborate with our service engineers to plan, prioritize, and organize their day-to-day tasks and projects. You will work closely with the team to ensure our customers receive the support they need within the agreed-upon timescales.

You will also be responsible for arranging the delivery of equipment and materials to site, enabling our technicians to complete their work efficiently.

Experience That Matters: Your Skills

We are looking for someone with:

  • Excellent customer service skills, with the ability to communicate clearly both verbally and via email to internal and external clients.
  • IT literacy, with knowledge of MS Office products. Experience with a CRM package is a plus, although training will be provided.
  • Proven ability to solve problems and work in a pressurized environment.
  • A calm and confident manner, with a positive attitude and a willingness to support the team and customers to achieve success.

A Workplace That Matters: A Fulfilling Workplace

At dormakaba, we are a globally successful company with a family business culture. We offer many development and training opportunities, supporting over 500 employees in the field and within our office locations.

We care for our employees, providing an attractive salary package, as well as the following benefits:

  • 25 Days Annual Leave + Bank Holidays
  • Boost your holiday to 28 days with our holiday purchase scheme
  • SMART Pension Scheme (You pay 3% we pay 6%)
  • 2 x Life Insurance
  • Enhanced maternity / Paternity benefits (After qualifying period)
  • Medical insurance & medical cash plan (cash help with optical, dental, etc)
  • Free employee advice service (wellbeing, legal etc)
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes

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