Hub Coordinator

2 weeks ago

Tiverton, Devon, United Kingdom Marie Curie UK Full time

At Marie Curie UK, we are seeking a highly skilled and compassionate Hub Coordinator to join our administration and support team in our Tiverton Office.

This is a varied role which requires a high level of diplomacy, excellent communication skills and the ability to work accurately and under pressure.

As a Hub Coordinator, you will act as a first point of contact for all Marie Curie Services across the South West from the local co-ordination Hub. You will lead and support the referral process, co-ordination and booking of care as required, ensuring data and information is accurately inputted into operational and clinical systems.

You will work with Senior Co-ordinators to ensure the smooth running of the co-ordination hub. You will also work alongside and liaise with clinical support & management staff as well as, volunteers, referrers, local CHC teams, patients' families and carers.

The ideal candidate will have excellent communication, inter-personal and organizational skills, experience of working within a customer services or similar environment, excellent attention to detail & Accuracy, ability to work in a multitasking environment, proactive approach to problem solving and excellent IT skills.

As a Marie Curie employee, you will have access to a range of benefits including salary £22,383 per annum, 27 days annual leave plus bank holidays, Marie Curie Group Personal Pension Scheme, Loan schemes for bikes; computers and satellite navigation systems, Continuous professional development, Industry leading training programmes, Employee Assistance Programme and Excellent work/life balance.

Key Responsibilities:

  • Be responsible for the daily rota which supports the allocation of Marie Curie Nurses to patients.
  • Direct liaise and negotiate where needed with Marie Curie Nurses regarding their ability to cover shifts when they are not on the formal rota.
  • Use the system to add referrals into eCommunity and EMIS/SystmOne.
  • Input of new patient details to Marie Curie systems ensuring that all key information is accurate and available to the Marie Curie nurses.
  • Communicate with families regarding care provision via telephone. Liaising with referrers to check care packages are in place prior to offering patients care.
  • Ensure all systems are up to date with information for booked visits so that Marie Curie Nurses can undertake their work effectively.
  • Coordinate last-minute changes advised by the Clinical Nurse Manager, Hub Manager, and Senior Nurse.
  • Listen to patients and carers' concerns, suggestions and experiences, signposting these to those designing and managing services.
  • Provide non-clinical information to patients, relatives and other healthcare workers on an ad-hoc basis.

What we are looking for:

  • Excellent communication, inter-personal and organizational skills.
  • Experience of working within a customer services or similar environment.
  • Excellent attention to detail & Accuracy.
  • Ability to work in a multitasking environment.
  • Proactive approach to problem solving.
  • Excellent IT skills.

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